Frequent Asked Questions:

Regular cameras have limitations.  How well your photos turn out depends on a variety of variables--from the techniques of the shoot to weather and lighting conditions.  

At Ephotoartist, we can make every photo look its very best.  Leveraging our technical expertise and artistic perspective, we can transform an ordinary photo into a professional-looking shot of the highest quality.

Now that Ephotoartist is here, you won’t need to buy expensive software and invest time into learning how to use it.  Using our services is as easy as visiting our site!  We guarantee our services will satisfy you—or we will redo your order at no charge.

How do I send my photos?

Click on the Order page. Select the price and service, add instructions, and click on "Proceed to upload." Browse your computer to locate your photo, and press submit. We accept photos in a variety of formats (JPG, TIF, PSD)

How do I receive my finished photos?

You will receive an email, providing you with a user name and password for your finished photo. You can download the finished photo from the download page.

How long does it take?

Most of our photo work takes three to five business days.

How do I pay?

The upload page will guide you through the order process. You can pay online, conveniently and securely, through Visa, Mastercard, Discover or American Express Card.

Is my photo safe? How long will Ephotoartist store my photo?

You photo is safe with us. We will not share it with anyone else. We store your original photo and finished photo for one month, should you need any corrections. After that, your photo will be permanently deleted from our Web site.

What formats does Ephotoartist accept?

We accept photos in a variety of formats, including jpg, tif, and psd. If you have special needs, please contact us.

What does “image resolution” mean?

Resolution refers to the number of pixels in an image. It is sometimes defined by image width and height, as well as the total number of pixels in the image. For example, an image that is 1600 pixels wide and 1200 pixels high (1600×1200) contains 1,920,000 pixels (or almost 2 megapixels).

What are the requirements for the photos?

Usually, photos taken from digital cameras can be uploaded directly to us. If you have a printed photo, you need to scan it before sending it to us. In general, the bigger the file, that more details it captures. Our recommended requirement for scanning photos is this: 300 dpi resolution in RGB mode, jpg format.

What are the recommended resolutions for printing?

Rule of the thumb: set your printer for the highest resolution possible. This will ensure the best results when we develop your digital images.

640 x 480 Absolute minimum resolution for 4x6
1024 x 768 Minimum recommended resolution for 4x6
1152 x 864 Minimum recommended resolution for 5x7
1600 x 1200 Minimum recommended resolution for 8x10 or larger

Suggested resolution
4” x 6” = 1200 x 1800 pixels
5” x 7” = 1500 x 2100 pixels
8” x 10” = 2400 x 3000 pixels

How long do it take to upload my photo?

The following chart provides an estimate of connection speeds.